Terms & Conditions

Terms & Conditions

By using you (the user) agree to be bound by the following terms and conditions. These terms maybe updated from time to time without notice. So check back periodically. Use of the website after has updated the terms constitutes acceptance of the latest terms.

Whilst every effort has been made to present our products accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

What happens when you place an order?
After you have submitted your order we will send you an order confirmation email and we will then send you a further email when we despatch the goods at this point unless you have cancelled the order or unless for some reason it has been rejected the contract of sale between both parties will have been made.

Returns/ Guarantees Policy
If you are unhappy with your purchase or if the item is in anyway faulty or defective you must return it unused and in its original condition in order to have a replacement, exchange or refund within 30 days of your purchase date.

Faulty or Defective
If you are returning an item which is faulty or defective providing the item is returned to us within 30 days we will refund all your costs including your postage in returning it to us. However we will not refund any other service provided to you e.g. gift wrapping.

Change of Heart
If you have a change of heart you must first email us a and our customer service representative will return your email within one working day.

All products returned because of a change of heart must be returned in perfect resalable condition It must not be damaged or scratched in anyway and anything containing any software must have the software in original packaging and must be unopened. If any of these conditions are not adhered to we have the reserve the right to refuse a refund.

Under the European Distance selling Regulations, customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you provided the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

How do we return it?
Simply email and our customer service representative will return your email within one working day giving address details etc and guiding you through the returns process.

Postage and Returns
If you return an item because it's faulty or defective we will be happy to refund the full postage If you're returning the item through a change of heart we will not refund any delivery or return postage charges.

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

As ordering the right quantity is not an exact science we will occasionally sell out of a product. In the unlikely case that a product becomes unavailable after you have placed your order we will refund you accordingly. If the unavailable item was part of an order then we will complete the rest of the order.

Willow Patterns value our customers and their opinions we take great care to make sure our customers have a happy experience while shopping at and if for some reason you're not happy with anything please email us at and our customer services representative will help sort out any problems.

Use of the Website
The user acknowledges that they use the website and any content or services listed available or accessible through it entirely at their own risk.